🔒 Privacy Policy

Introduction

This Privacy Policy describes how 9532185985 and its affiliates (collectively “9532185985, we, our, us”)

collect, use, share, protect or otherwise process your information/ personal data through our website

https://zestmove.in/ (hereinafter referred to as Platform). Please note that you may be able to browse

certain sections of the Platform without registering with us.We do not offer any product/service under

this Platform outside India and your personal data will primarily be stored and processed in India. By

visiting this Platform, providing your information or availing any product/service offered on the

Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms

of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of

India including but not limited to the laws applicable to data protection and privacy. If you do not agree

please do not use or access our Platform.

Collection-We collect your personal data when you use our Platform, services or otherwise interact with

us during the course of our relationship.and related information provided from time to time. Some of the

information that we may collect includes but is not limited to personal data / information provided to us

during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile

number, email IDand/or any such information shared as proof of identity or address. Some of the

sensitive personal data may be collected with your consent, such as your bank account or credit or debit

card or other payment instrument information or biometric information such as your facial features or

physiological information (in order to enable use of certain features when opted for, available on the

Platform) etc all of the above being in accordance with applicable law(s) You always have the option to

not provide information, by choosing not to use a particular service or feature on the Platform. We may

track your behaviour, preferences, and other information that you choose to provide on our Platform.

This information is compiled and analysed on an aggregated basis. We will also collect your information

related to your transactions on Platform and such third-party business partner platforms. When such a

third-party business partner collects your personal data directly from you, you will be governed by their

privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or

the content of their privacy policies, and we request you to read their privacy policies prior to disclosing

any information. If you receive an email, a call from a person/association claiming to be 9532185985

seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we

request you to never provide such information. If you have already revealed such information, report it

immediately to an appropriate law enforcement agency.

Usage– We use personal data to provide the services you request. To the extent we use your personal data

to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to

assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to

resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services,

and updates; customise your experience; detect and protect us against error, fraud and other criminal

activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as

otherwise described to you at the time of collection of information. You understand that your access to

these products/services may be affected in the event permission is not provided to us.

Sharing– We may share your personal data internally within our group entities, our other corporate

entities, and affiliates to provide you access to the services and products offered by them. These entities

and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may

disclose personal data to third parties such as sellers, business partners, third party service providers

including logistics partners, prepaid payment instrument issuers, third-party reward programs and other

payment opted by you. These disclosure may be required for us to provide you access to our services and

products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate

our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal

activities related to our services. We may disclose personal and sensitive personal data to government

agencies or other authorised law enforcement agencies if required to do so by law or in the good faith

belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in

the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy

Policy; respond to claims that an advertisement, posting or other content violates the rights of a third

party; or protect the rights, property or personal safety of our users or the general public.

Security Precautions– To protect your personal data from unauthorised access or disclosure, loss or

misuse we adopt reasonable security practices and procedures. Once your information is in our

possession or whenever you access your account information, we adhere to our security guidelines to

protect it against unauthorised access and offer the use of a secure server. However, the transmission of

information is not completely secure for reasons beyond our control. By using the Platform, the users

accept the security implications of data transmission over the internet and the World Wide Web which

cannot always be guaranteed as completely secure, and therefore, there would always remain certain

inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login

and password records for their account.

Data Deletion and Retention– You have an option to delete your account by visiting your profile and

settings on our Platform , this action would result in you losing all information related to your account.

You may also write to us at the contact information provided below to assist you with these requests. We

may in event of any pending grievance, claims, pending shipments or any other services we may refuse

or delay deletion of the account. Once the account is deleted, you will lose access to the account. We

retain your personal data information for a period no longer than is required for the purpose for which it

was collected or as required under any applicable law. However, we may retain data related to you if we

believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may

continue to retain your data in anonymised form for analytical and research purposes.

Your Rights– You may access, rectify, and update your personal data directly through the functionalities

provided on the Platform.

Consent– By visiting our Platform or by providing your information, you consent to the collection, use,

storage, disclosure and otherwise processing of your information on the Platform in accordance with this

Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you

have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal data over the Platform or any partner platforms or establishments,

consent to us (including our other corporate entities, affiliates, lending partners, technology partners,

marketing channels, business partners and other third parties) to contact you through SMS, instant

messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option

to withdraw your consent that you have already provided by writing to the Grievance Officer at the

contact information provided below. Please mention “Withdrawal of consent for processing personal

data” in your subject line of your communication. We may verify such requests before acting on our

request. However, please note that your withdrawal of consent will not be retrospective and will be in

accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw

consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our

services for which we consider such information to be necessary.

Changes to this Privacy Policy– Please check our Privacy Policy periodically for changes. We may

update this Privacy Policy to reflect changes to our information practices. We may alert / notify you

about the significant changes to the Privacy Policy, in the manner as may be required under applicable

laws.

Grievance Officer

Insert Name of the Office:

Designation:

Insert Name and Address of the Company:Contact us:

Phone: Time: Monday – Friday(9:00 – 18:00)